At Candrug, we take the privacy of our customers seriously. This policy is based on the Canadian Standards Association's model code (CAN/CSA Q-830-96 R-2002), the set of principles that underlies the Canadian legislation at the federal and provincial levels. We also aim to meet relevant requirements from the European General Data Protection Regulation (GDPR), regulations governing pharmacy and health data practices, and other applicable law and policy.
Principle 1 - Accountability
The privacy officer for Candrug is the Chief Technical Officer. To contact the privacy officer, inquire about the policy, to access your personal information, or to lodge a complaint, please contact:
Our organization employs a number of data processors around the world, in order to provide you, the customer, with the best and most economical service possible. We hold each of our data processors to the same standards as ourselves, in the matter of the protection of your personal data.
Principle 2 - Identifying Purposes
This organization collects personal information in order to fill prescriptions, verify those prescriptions with doctors, and ship medications to customers. We take steps to ensure that the Pharmacies and Fulfillment Centres we work with to fill your prescriptions comply with all regulatory obligations in the jurisdictions where they are licensed such as Canada, United Kingdom, India, Turkey, Mauritius, Australia and New Zealand.
This may mean verifying data of other individuals involved in the transaction of filling the prescription, such as medical professionals, guardians or caregivers.
An explanation of the purposes behind the collection of separate data elements appears on each form submitted by the customer. We do not use customer data for marketing, nor do we share it with other organizations for unrelated purposes. Compliance with regulatory obligations may involve such uses as
Further discussion of disclosure of patient data appears in principle 5.
Principle 3 - Consent
On each order form you fill, we seek your consent to the release of the personal information that you provide. We have made best efforts to explain the purposes for which we ask for your personal information, but if you have any questions about why certain data elements are requested or what happens to that information, please do not hesitate to ask, at privacy firstname.lastname@example.org. If you are filling out a form on behalf of another individual whom you represent, such as a child or a dependent adult for whom you have power of attorney, we will gather additional information in order to verify that claim.
You have the right to withdraw consent for the collection, use and disclosure of your personal information, subject to our regulatory requirements to keep a record of certain transactions.
Principle 4 - Limiting Collection
Our organization collects only the personal information that is essential to serve you, the customer, and to ensure compliance with regulatory obligations. We collect the information directly from the customer, and limit its use to the health care professionals involved with your care and our suppliers and processors.
Principle 5 -Limiting Use, Disclosure, and Retention
We only keep your personal data for as long as we need it to serve you. The pharmacies and fulfillment centers we work with have important regulatory requirements to preserve your personal data (for example the requirement to preserve your personal data in British Columbia is five years after your last transaction. We make sure that our suppliers delete your data when the processing is complete/or they have fulfilled their own regulatory obligations. We use state of the art encryption to ensure that your personal information is protected when in our control.
Principle 6 - Accuracy
It is very important that the information we rely on to provide your pharmaceutical needs is accurate and up to date. If you are on other medications or your health changes you need to tell us. We ask for information each time we fulfill your order, in order to ensure that we are operating with the best possible information about your health.
Principle 7 - Safeguards
We take your privacy and this policy seriously. All of our staff are trained to ensure that they know what to do to keep your data safe.
We meet and exceed all regulatory requirements in protecting your personal data. Your financial transactions are protected through 256 bit data encryption provided by GeoTrust and PCI data security Assessment by SecurityMetrics. Your data is stored in a PCI compliance data center. When your personal data is sent to our suppliers to fulfill your order, we ensure that it travels in an encrypted state, and we ensure that all resting data is also encrypted.
In the unfortunate event of a data breach, we will contact you and any relevant data protection authorities as required by local law.
Principle 8 - Openness
This policy is available on the website www.Candrug.com/Policies.aspx and upon request in print form by contacting our privacy officer at email@example.com. We are happy to provide further information about how we manage your personal information, simply contact the privacy officer with your questions, or call our customer service number at 1-877-303-3784.
Principle 9 - Individual Access
You have the right to access the information we have on file that relates to you. If you wish to access your personal information, contact the privacy officer at firstname.lastname@example.org or call 1-877-303-3784.
In the event that you find inaccurate information on your file, please let us know. We try to ensure that records are accurate. If your request to change the record for some reason cannot be accommodated, we will certainly annotate the file with your requested change, and inform those who have received the information in question where relevant.
Principle 10 - Challenging Compliance
If you are unsatisfied with the way your personal information has been handled by our organization, please email our privacy officer email@example.com He/she will investigate and contact you directly. You may also be entitled to the right to complaint to a Data Protection Commissioner, depending on the jurisdiction in which you live, and we will notify you of that right when the Privacy Officer responds to your complaint.
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CanDrug cannot accept any drugs returned by customer for the following reasons:
Your order for each prescription will be delivered between 8-12 working days if from Canada and 16-18 working days if from countries other than Canada.
You may call our customer service center toll-free at
CanDrug will accept full
responsibility under this shipping method for any loss or damage, unless
clearly not our fault (i.e. if we were given a wrong address).
You must have a valid prescription from a physician licensed to practice medicine and to prescribe medications in the place where you live.
CanDrug will not handle any habit forming or narcotic pharmaceuticals, also known as scheduled drugs or controlled substances in some countries. We specialize in chronic care medicines that many people must take to sustain or improve their life.
You can order up to a three month supply of your medication if that is what has been prescribed for you.
CanDrug will not ship any pharmaceutical product to you that does not
have an approved version in your country of residence.
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In addition to having your prescriptions dispensed from our affiliated Canadian dispensing pharmacy, your medications are also dispensed from international pharmacies and fulfillment centers that are approved by the regulatory bodies in their respective countries. CanDrug.com works with fulfillment centers in a variety of countries including but not limited to Canada, New Zealand, Australia, Turkey, Mauritius, India, and the United Kingdom. All prices are in US dollars.