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CanDrug Policies

Privacy Policy

We know how important your sensitive medical data is, and have taken steps to protect your privacy. This Online Privacy Policy is provided to make you aware of how CanDrug collects, uses and manages information of visitors to its internet sites.

CanDrug views the personal privacy of users as an important issue and are committed to maintaining the security of personal information provided by users in accessing www.CanDrug.com

CanDrug collects the following information regarding all visitors to this site: domain name, IP address, information regarding what pages are accessed, information volunteered by you (such as e-mail address when filling out feedback form), and length of time spent on the site. CanDrug collects and logs this information for statistical purposes.

CanDrug also uses this information in order to provide you with a better, more meaningful experience when you visit in the future. Through analysis of these records, CanDrug improves and updates the site to improve your experience.

Customer information is not available online at this time. While customers can login and view products, no information about them is stored in a way that others can use to associate medical history with prescription drug products. All customer information is currently held in databases that are not connected to the Internet.

Other than stated above, no attempt is made to identify users or their browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect logs, or where CanDrug believes it is required to collect and produce relevant electronic documentation to fulfil its obligations to third parties, including statutory organizations under local law.

CanDrug endeavours to use and disclose your personal information only in limited circumstances. CanDrug will do so if it is necessary to protect any copyright or intellectual property in the material in the website, or if it is necessary to enforce the CanDrug Website Terms and Conditions of Use.

Except as specifically stated in this Privacy Policy, we will not share your personally identifiable information with a company that is not associated with CanDrug.

Cookies
A cookie is a small data file that a web site may write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you have visited. The only personal information a cookie can contain is information you personally supply. A cookie cannot read data off your hard disk or read cookie files created by other web sites.

CanDrug may use cookies from time to time to track user traffic patterns and to better serve you when you revisit the site. You can set your browser to notify you when you receive a cookie, providing you with the opportunity to either accept or reject it. You can also refuse all cookies by turning them off in your browser. Once transactions are available on this site, those customers wishing to conduct online transactions will require the use of cookies to access full functionality of the site.

Security
CanDrug takes all reasonable security measures to protect personal information from loss, unauthorized access, destruction, misuse, modification or disclosure. As far as permissible under law, CanDrug accepts no responsibility for the unauthorized access of personal information held by CanDrug.

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Web Use Policy

TERMS OF USE THE SITE DOES NOT PROVIDE MEDICAL ADVICE The contents of this site, such as text, graphics, images, information obtained from the CanDrug's licensors and other material ("Content") contained on this site is for informational purposes only. The content have not been evaluated by the FDA and is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health providers with any questions you may have regarding a medical condition. You should seek medical attention before undertaking any diet, exercise or other health program described on this web site. CanDrug does not recommend self-management of one's health care. Reliance on any information provided by or via the Site is solely at your own risk. Information obtained by using this site is not exhaustive and does not cover all diseases, ailments, physical conditions or their treatment. The Content provided by CanDrug is compiled from numerous sources. CanDrug and its directors, officers, employees, licensors, suppliers, agents and independent contractors, do not directly or indirectly practice medicine or provide medical services as part of CanDrug. Should you have any health care-related questions, please call or see your physician or other health care provider promptly. You should never disregard medical advice or delay in seeking it because of something you have read on the Site. If you think you may have a medical emergency, call your doctor or 911 immediately. You are solely responsible for compliance with the laws applicable to your domicile.
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Return Policy

The B.C. College of Pharmacists states that once a medication has left the pharmacy, it cannot be returned for any reason - Bylaw 5 (33. subsection 1) (I removed the sentence referring to the Alberta college)
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Shipping Policy

Your order for each prescription will be delivered between 8-12 working days if from Canada and 16-18 working days if from countries other than Canada.

You may call our customer service center toll-free at
1-888-488-3784 (1-888-488-3784) to track your order. You may also contact us online.

CanDrug will accept full responsibility under this shipping method for any loss or damage, unless clearly not our fault (i.e. if we were given a wrong address).
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Drug Policy

You must have a valid prescription from a physician licensed to practice medicine and to prescribe medications in the place where you live.

CanDrug will not handle any habit forming or narcotic pharmaceuticals, also known as scheduled drugs or controlled substances in some countries. We specialize in chronic care medicines that many people must take to sustain or improve their life.

You can order up to a three month supply of your medication if that is what has been prescribed for you.

CanDrug will not ship any pharmaceutical product to you that does not have an approved version in your country of residence.
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Liability of CanDrug

If you are dissatisfied with CanDrug, any information found thereon, or with any CanDrug Terms of Use or Privacy Policy, your sole and exclusive remedy is to discontinue using CanDrug. This web site, the Content, and any and all services or products promoted via the web site are provided on an "as is" basis. The use of the web site, the Content and any product or service discussed or promoted via the web site is at your own risk. When using the web site, information will be transmitted over a medium that is beyond the control and jurisdiction of CanDrug and its suppliers. Accordingly, CanDrug assumes no liability for or relating to the delay, failure, interruption or corruption of any data or other information transmitted in connection with use of the web site.

CanDrug makes no representations or warranties that: (1) the services, Content, software, text, graphics, links or communications provided on or through use of the web site, by CanDrug or any third party, are accurate, reliable, complete, timely or error-free; (2) files available for downloading from or via this online site will be free of infection by viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties; (3) the results that may be obtained from the use of the Services or Content will be reliable; (4) the quality or efficacy of any product and/or service of any third party that is discussed, promoted, obtained, or purchased within or via the Site, its Services or Content will meet your expectations; or (5) any errors in the Services or Content will be corrected.

CanDrug is not liable for any personal injury, including death, caused by your use or misuse of the Site or Content or by any products you purchase from a third party. In no event shall CanDrug or any third parties be liable for any damages (including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) resulting from the use or inability to use the web site or the Content whether based on warranty, contract, tort or any other legal theory, and whether or not CanDrug is advised of the possibility of such damages. Any liability of CanDrug shall be limited to the actual damages incurred by you, not to exceed U.S. $1000.

The above exclusions may not apply in jurisdictions that do not allow the exclusion of certain warranties. Any claims arising in connection with your use of this web site or any Content must be brought within one (1) year of the date of the event giving rise to such action occurred. Remedies under these Terms of Use are exclusive and are limited to those expressly provided for in these Terms of Use.


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In addition to dispensing from our affiliated Canadian dispensing pharmacy, we also dispense your medications from international fulfillment centers that are approved by the regulatory bodies from their respective countries. CanDrug.com dispenses medications from fulfillment centers around the world including and not limited to Canada, Singapore, United Kingdom, New Zealand, Turkey, Mauritius, and the United States. All prices are in US dollars.